Senior Solution Consultant

About the role

Salesforce's Global Delivery Centre (GDC) in Mexico City is looking for a design-savvy Business Analyst / Solution Consultant to support solution delivery in the Customer Success Group. The role works with customers to meet their business needs, creates detailed requirement documentation and coordinates assets running on the OmniStudio platform, while building strong internal and external relationships.

Key responsibilities

• Work with customers, industry experts, product managers and engineers to investigate business processes in detail.
• Take part in business process redesign, roadmap planning and identifying touch points in multi-cloud implementations.
• Create prototypes, proofs of concept and mockups to elicit and define requirements.
• Own user stories and business requirement documents, and detail them in agile sprints for the scrum team.
• Collaborate with product and design teams to suggest improvements, find automation opportunities and build flows with OmniStudio tools such as OmniScript, FlexCards and Integration Procedures.
• Attend daily stand-ups, story-pointing, sprint planning and retrospectives, and take part in UAT and release activities as needed.
• Analyze data requirements and integration points, map them to Salesforce Industry objects or external REST endpoints, and document work with flowcharts, text, screenshots and videos.

Required profile

• 3 years of experience in enterprise software as a business/functional analyst or product owner.
• Ability to turn business strategy and application objectives into effective process designs.
• Excellent written and graphic communication skills, with advanced English.
• Expertise in process modeling tools and standard methodologies.

Required skills

• Salesforce Platform experience.
• Preferred: Salesforce Industries, hands-on CPQ and EPCK experience, design thinking knowledge, Scrum and Agile experience, Certified Product Owner.