Senior Specialist, Distribution Operations

About the role

Crunchyroll, which delivers anime and manga content to over 100 million fans worldwide, is looking for a Senior Specialist, Distribution Operations in Mexico City. You will help ensure content reaches distribution platforms and partners accurately, reliably and on time, acting as the operational point of contact for the day-to-day delivery of an assigned line of business. You will work with Distribution Operations, Content Operations and internal and external stakeholders to keep content moving from validated assets through global distribution.

Key responsibilities

• Manage day-to-day distribution workflows for an assigned line of business, including order submission and tracking, delivery confirmation and readiness checks.
• Investigate and remediate delivery issues through JIRA and other workflow tools, escalating risks and blockers when needed.
• Monitor content delivery activity so that titles and assets are distributed accurately and on time.
• Collaborate with Distribution Operations teams across lines of business to support distribution parity when business needs require it.
• Partner with internal and external stakeholders across the content supply chain to coordinate delivery, readiness and issue resolution.
• Identify root causes of operational issues and help drive timely remediation.
• Work with Distribution Operations leadership to evaluate processes and find ways to improve efficiency, reliability and scale.

Required profile

• 2+ years of experience in content distribution, media operations, digital supply chain, content delivery, broadcast or streaming operations, or a related field.
• Experience managing operational workflows such as order submission, tracking, delivery verification and issue resolution.
• Able to manage multiple priorities in a fast-paced environment while keeping attention to detail and process accuracy.
• Comfortable investigating root causes and knowing when to escalate risks appropriately.
• Clear communication and effective collaboration with cross-functional teams and stakeholders.

Required skills

• Experience with ticketing and workflow management systems such as JIRA or similar platforms.
• Nice to have: experience supporting content delivery across multiple platforms, partners or lines of business, and experience spotting process improvements that boost efficiency, delivery quality or speed-to-market.

The role follows standard weekly hours under Mexican labor law, with occasional weekend coverage depending on business needs.