Technical Solutions Engineer (FDE)

About the role

Factorial is hiring a Technical Solutions Engineer, called internally a Forward Deployed Engineer (FDE), in its Customer Experience team. You will be the technical point of contact for enterprise and strategic accounts, working with Product, Engineering, Security, Data, Partnerships and Sales to remove technical blockers and guide customers from late-stage pre-sales through onboarding and production adoption.

Key responsibilities

• Own the end-to-end technical workstream for enterprise accounts
• Lead technical discovery, workshops and solution design sessions with technical and business stakeholders
• Turn requirements into a delivery plan with scope, risks, dependencies, milestones and acceptance criteria
• Guide technical onboarding: advanced configuration, data onboarding, integrations, testing, validation and go-live
• Escalate complex technical blockers and resolve them end-to-end
• Diagnose and fix difficult issues using logs, data and operational signals, and build lightweight scripts, validators or queries when needed
• Support customers by email and ticketing, and follow up on integration issues

Required profile

• 3-5 years of experience in technical consulting, implementations, solutions engineering, customer engineering, advanced support or professional services in a SaaS environment
• Engineering mindset: debugging, data investigation and scripting, plus confident customer conversations
• Delivery management: sprints or similar cadence, Jira (or equivalent), risk and dependency management
• Root-cause analysis, mitigation design and incident communication
• Hands-on knowledge of at least two of: APIs and integrations, data management and migration, identity and access
• Comfortable with senior enterprise stakeholders, including occasional in-person meetings
• Fluent English and Spanish

What we offer

• Hybrid work model and shorter Fridays
• Private health insurance, Wellhub (Gympass), breakfast and snacks
• Grocery vouchers and free coffee and tea
• Language exchange and a multicultural, fast-growing environment