Travel Counselor – Amadeus Specialist

About the role

We are looking for a Travel Counselor with deep Amadeus expertise to join American Express Global Business Travel’s Traveler Care team. Working remotely from Mexico, you will provide high‑touch, personalized travel booking and support for corporate clients, ensuring seamless journeys that align with company travel policies.

Key responsibilities

• Advise corporate customers and arrange domestic and international business travel, including air, rail, road and accommodation bookings.
• Utilize the Amadeus Global Distribution System to source and secure travel options.
• Communicate with clients via phone, chat, email and back‑office tools, delivering proactive service and policy‑compliant solutions.
• Identify opportunities to upsell additional travel services while maintaining compliance with client travel policies.
• Meet individual and team performance metrics such as customer satisfaction, call adherence and service quality.
• Provide 24/7 coverage, including weekends and holidays, as part of a rotating schedule.

Required profile

• Previous experience as a travel counselor or in the business travel industry.
• Strong client‑service orientation with the ability to anticipate needs.
• Professional written and verbal communication in English.
• Attention to detail and integrity in handling traveler information.
• Team player who welcomes feedback and works collaboratively.

Required skills

• Amadeus GDS proficiency.

What we offer

• Flexible benefits tailored to Mexico, including health insurance, retirement plans, parental leave and wellbeing resources.
• Travel perks such as discounted flights, hotels, cruises and car rentals.
• Access to over 20,000 learning courses for professional development.