Account Manager – Mexico

About the role

Clio, the global leader in legal AI technology, is looking for an Account Manager to own the post‑sale customer journey for its Mexico market. In this hybrid‑strategic position you will act as the single point of truth for customers, guiding them from onboarding through renewal and expansion.

Key responsibilities

• Serve as the primary contact for customers after the sale, ensuring a seamless transition from onboarding to long‑term partnership.
• Manage a mixed portfolio of strategic accounts and high‑volume customers, balancing deep engagement with scalable processes.
• Identify early warning signs of churn, focus on first renewals, and implement retention strategies.
• Lead Quarterly Business Reviews with decision‑makers, translating product usage data into business value narratives.
• Drive contract renewals and uncover expansion or upsell opportunities to improve net retention.
• Coordinate cross‑functional efforts between Customer Success, Sales Engineers, and Account Executives to deliver value at scale.

Required profile

• Customer‑centric mindset with a focus on long‑term success.
• Ability to manage both strategic and volume accounts effectively.
• Proactive approach to churn prevention and renewal management.
• Strong communication and presentation skills for executive stakeholder engagement.
• Experience leading cross‑functional teams to deliver coordinated outcomes.

Required skills

What we offer

• Competitive and equitable salary as part of Clio’s Total Rewards program.
• Up to six administrative leave days per year with valid documentation.
• Non‑salary telework allowance of MXN 575 per month, paid via Sivale cards.
• Recognition program (Clioversary) celebrating tenure at 3, 5, 7, 10 years and beyond.
• Commitment to diversity, inclusion, belonging, and accessibility.