Administrative Assistant (Remote, Mexico)

About the role

We are looking for a proactive Administrative Assistant to provide comprehensive support to Community Managers and General Managers. The position is remote, open to candidates across Mexico, with an initial office visit in Mexico City or Guadalajara.

Key responsibilities

• Process emails, calls, and chats through Zendesk while meeting SLA requirements.
• Assist managers with action‑list items and prepare hearing notices and board decision letters using provided templates.
• Type meeting minutes from recordings or AI‑generated drafts.
• Consolidate invoices for manager review and support vendor compliance initiatives.
• Create mass‑communication materials and handle ad‑hoc tasks to ensure smooth association operations.

Required profile

• High school diploma or equivalent.
• At least two years recent experience as an Administrative Assistant.
• English CV and strong command of English grammar and spelling.
• Reliable internet connection of minimum 50 Mbps.
• Typing speed of 30‑45 wpm.

Required skills

• Proficiency with Zendesk (preferred).
• Advanced knowledge of Microsoft Office, especially Word and Excel.

What we offer

• Competitive salary based on experience.
• Fully remote work with equipment provided.
• Stability and benefits including IMSS, major medical insurance from day 1, Christmas bonus (30 days), and vacation after the first year.