Associate Director, Global Process Excellence Sales

About the role

The Global Process Excellence (Sales) role is accountable for shaping and executing the global Sales process excellence and transformation agenda within Commercial GBS and is the senior point of accountability for the North America zone. It develops a multi-year roadmap covering process standardization, continuous improvement and digital enablement, partnering with Global Sales leadership, Zone Business Partners, GBS Capabilities and Tech. The role starts as an individual contributor and builds a Commercial Excellence team over time.

Key responsibilities

• Own the global Sales process excellence roadmap and build a 3-year portfolio of initiatives across expansion, digital enablement and process transformation, defining charters, value cases and benefit governance.
• Run a repeatable process discovery model (intake, discovery, deep dive, requirements, solution options, execution oversight, sustainment) and lead diagnostics such as VOC, process mapping, waste analysis and root cause analysis.
• Translate business needs into functional requirements, process designs, controls and measurement plans, and deploy Lean/Six Sigma and standard work across Sales processes.
• Define global standards: process taxonomy, SOPs, RACI, controls, SLAs/XLAs and KPI definitions, driving improvements in cycle time, first-time quality and rework.
• Drive adoption and optimization of Commercial/Sales platforms and workflow tools with Tech, ensuring measurable outcomes beyond deployment.
• Build a Commercial Excellence team and coach cross-functional contributors (GBS hubs, SMEs, Tech, Analytics).

Required profile

• Master's degree required (MBA, Economics, Marketing preferred).
• 10+ years in sales/commercial operations, analytics, strategy, transformation and/or process excellence.
• Demonstrated experience leading global/regional transformation and continuous improvement with quantified outcomes.
• Experience in complex, multi-country, multilingual, multi-time-zone environments and FMCG.

Required skills

• Strong working knowledge of Sales processes: category leadership support, account-level analytics, sales operating rhythms, performance tracking and program execution.
• Program and project management leading multi-functional teams across geographies and time zones.