AV Technician & Helpdesk Support

About the role

Opal Group is seeking an AV Technician & Helpdesk Support Specialist to manage on‑site audio‑visual equipment at virtual and live conferences and to provide remote technical assistance to staff. The role blends event‑focused AV work with everyday helpdesk duties, offering a fast‑paced environment for a tech‑savvy self‑starter.

Key responsibilities

• Set up, test, and operate audio‑visual equipment during live events, ensuring seamless presentations.
• Interact directly with clients on‑site, delivering professional customer service and troubleshooting.
• Provide remote helpdesk support, including software installations, updates, and basic troubleshooting.
• Assist new users with onboarding, technical orientation, and Salesforce Experience Cloud configuration.
• Maintain clear communication with staff to resolve technical issues promptly.

Required profile

• Valid U.S. entry visa.
• Proven experience as an AV Technician and/or Helpdesk Support Specialist.
• High school diploma or GED; college degree preferred.
• Advanced English verbal and written communication skills.
• Strong interpersonal skills, customer‑service mindset, and ability to work in a dynamic environment.
• Willingness to travel approximately once per month.

Required skills

• Salesforce Experience Cloud (site configuration, user management, troubleshooting).
• Audio‑visual equipment operation and setup.

What we offer

• 100% remote work with occasional travel to conferences.
• Paid Time Off after 90 days (vacation, sick leave, compensatory time).
• Wellness & wellbeing day, floating holiday, religious observance day.
• Jury duty pay, voting leave, and other statutory benefits.