Business/Store Manager

About the role

The Business/Store Manager leads the El Palacio de Hierro boutique, ensuring an outstanding client experience while meeting sales, profitability and operational targets. This full‑time position oversees a multidisciplinary team and drives the execution of brand initiatives.

Key responsibilities

• Optimize sales through consistent client experience and brand‑aligned selling techniques.
• Set and review sales goals, executing activities to exceed monthly, seasonal and annual targets.
• Develop business plans in collaboration with the Account Coordinator and Senior Regional Director of Sales.
• Plan, organize and staff special events, in‑store trainings, launches and promotions.
• Maintain visual merchandising standards and ensure the boutique reflects a luxurious brand image.
• Monitor business performance, analyze results, and communicate trends and opportunities to senior leadership.
• Maintain CRM records for every client and ensure follow‑up by the team.
• Track daily activity (sales, samples, stock) and produce weekly business recaps.
• Oversee operational tasks such as out‑of‑stock communication, VM repairs, inventory management and order flow reporting.

Required profile

• Experience in prestige beauty, fragrance or skincare sales and management preferred.
• Proven ability to lead a team and deliver strong sales performance.
• Strong analytical mindset to identify growth opportunities.

Required skills

• MFK Backstage training app usage
• CRM system management

What we offer

• Opportunity to lead a luxury boutique within a renowned department store.
• Dynamic environment with regular training and development programs.