Butler – Luxury Hospitality Service

About the role

The Butler will deliver personalized, anticipatory service to members and guests at Punta Brava Golf and Surf Club. Working on‑site in Ensenada, you will ensure every arrival, stay, and departure is seamless and memorable, supporting the club’s reputation for discretion and excellence.

Key responsibilities

• Greet arrivals, manage check‑ins and check‑outs, and coordinate daily guest needs.
• Arrange dining, golf, surf, and activity reservations, and oversee in‑residence amenities.
• Collaborate with housekeeping, culinary, concierge, and maintenance teams to maintain high standards in rooms and common areas.
• Handle luggage, transport arrangements, and assist with event or gathering preparations.
• Maintain accurate records of guest preferences, manage communications, and resolve issues promptly and discreetly.
• Uphold service, safety, and confidentiality standards at all times.

Required profile

• Proven experience in luxury hospitality, private club, resort, or high‑end residential service.
• Excellent interpersonal, communication, and active listening skills with an international clientele.
• Strong organizational and time‑management abilities, capable of multitasking in a fast‑paced environment.
• High level of discretion, integrity, and confidentiality.
• Physical ability to stand, walk, and carry items for extended periods.
• Flexibility to work evenings, weekends, and holidays as needed.

Required skills

• Proficiency with reservation systems.
• Familiarity with messaging tools.
• Competence in email communication.
• Use of scheduling applications.