Client Solutions Manager – Key Accounts (Ad Sales)

About the role

The Client Solutions Manager (CSM) will partner closely with TikTok's sales team to deliver best‑in‑class advertising solutions to key advertisers in Mexico. This role blends consultative selling, data‑driven optimization, and client education to grow revenue and ensure advertiser satisfaction.

Key responsibilities

• Manage and grow relationships with advertisers, conducting regular business reviews and adopting a consultative sales approach.
• Educate clients on TikTok ad products, trends, and best practices to drive high‑performing campaigns.
• Collaborate with Technical Account Managers to monitor, analyze, and optimize campaign performance.
• Provide data‑driven recommendations to meet sales targets and improve advertising strategies.
• Work with cross‑functional teams (Ad Ops, Product, R&D) to ensure successful campaign execution and resolve client issues.
• Gather marketplace feedback to influence TikTok’s advertising strategy and product offerings.
• Lead custom marketing programs and sponsorships, ensuring timely delivery of assets.

Required profile

• 5+ years of experience in account management or client services within digital marketing.
• Proven track record working with brand or performance advertisers and executing custom branded campaigns.
• Strong verbal and written communication skills, able to translate technical concepts for non‑technical stakeholders.
• Experience in campaign management, setup, and performance analysis.

Required skills