Client Success Manager – SaaS Platform

About the role

MedTrainer is seeking a Client Success Manager to join its Client Success team. You will own relationships with a portfolio of core healthcare customers, ensuring strong adoption, measurable value, and long‑term success with our compliance platform.

Key responsibilities

• Own and manage relationships with a portfolio of core customers.
• Act as the primary point of contact and trusted partner for each account.
• Drive customer adoption and help clients achieve their desired outcomes.
• Proactively identify churn risks and execute mitigation strategies.
• Track and act on success metrics such as NPS, product usage, ROI, and retention.
• Partner with internal teams to resolve customer needs and improve the overall experience.
• Build long‑term, value‑driven relationships with customers.

Required profile

• 2+ years of experience in Customer Success, Account Management, or a similar client‑facing role.
• Experience working in a SaaS environment.
• Proven ownership of customer retention and adoption.
• Strong verbal and written communication skills.
• Analytical mindset with the ability to interpret customer data and metrics.
• Ability to manage multiple accounts and priorities in a fast‑paced environment.
• Proactive, customer‑first approach to problem solving.

Required skills

• Experience with CRM tools such as Salesforce.
• Familiarity with Customer Success platforms (e.g., ChurnZero).

What we offer

• Strong career development opportunities.
• Company‑paid major medical insurance.
• Savings Plan (Caja de Ahorro).
• Free breakfast, lunch, drinks and snacks.
• In‑office health department.
• Discounted access to gyms and studios via TotalPass.
• Hybrid work scheme.
• Base salary of $23,000 MXN plus a variable bonus up to $6,000 USD annually.