Community Manager – Remote (LATAM)

About the role

We are looking for a proactive Community Manager to build and nurture our LATAM‑focused community of enterprise lenders and loan officers. Working remotely, you will create a vibrant space where members find daily value and engage deeply with our finance products.

Key responsibilities

• Develop and grow the community by fostering engagement, encouraging participation, and delivering relevant content such as articles, videos, webinars, and live Q&A sessions.
• Partner with leadership to produce high‑quality resources that address real‑world customer challenges and drive product adoption.
• Plan and host virtual and in‑person events, workshops, and webinars to promote knowledge sharing.
• Identify and cultivate relationships with key influencers and advocates within the customer base to amplify reach.
• Collaborate with Sales, Operations, Marketing, Product and external agencies to create a playbook for community rollout and onboarding.
• Monitor community activity, analyze user behavior, and surface feedback to improve experience and content relevance.
• Serve as the voice of the community, sharing insights with Product, Sales, Customer Success and Training teams.
• Track and report on metrics such as NPS, CSAT, engagement rates and adoption.

Required profile

• 3‑5 years of experience in community management, social media management or a similar role.
• Bachelor’s degree in Marketing, Communications or a related field.
• Strong written and spoken English (C1 level).
• Proven ability to develop and execute successful community engagement strategies.
• Experience managing blogs, webinars and interacting with communities on platforms such as Reddit.

Required skills

• Community management tools and platforms.
• Reddit.