Consumer Complaints Analyst

About the role

Colgate-Palmolive is seeking a detail‑oriented Consumer Complaints Analyst to lead investigations, sample testing, and quality trend analysis for its consumer products. You will work in a highly regulated environment, supporting product releases across North America, Euro‑Asia, and LATAM while ensuring compliance with international regulatory bodies.

Key responsibilities

• Establish and manage the end‑to‑end consumer complaint system, including sample intake, packaging inspection, physical testing, root‑cause investigation, and trend reporting.
• Drive adherence to internal and external audit standards, product recalls, batch traceability, change‑control systems, and regulatory listings (e.g., FDA, COFEPRIS, Kosher).
• Coordinate quality documentation and authorization processes for global product releases.
• Participate in Annual Product Reviews and maintain technical documentation to guarantee product safety.
• Deliver quality training modules to shop‑floor and operational teams to promote a culture of continuous improvement.

Required profile

• Bachelor’s degree in Chemical Engineering, Industrial Chemistry, Pharmacy, Chemistry, or a related scientific discipline.
• 2‑3 years of experience in quality assurance, consumer complaint analysis, or regulatory compliance within a regulated manufacturing environment (CPG, Pharma, Personal Care).
• Solid background in Good Laboratory Practices (GLP) and analytical testing.
• Intermediate to advanced proficiency in English.

Required skills

• Good Laboratory Practices (GLP)
• Analytical testing and sample testing
• Root‑cause investigation
• Regulatory compliance (FDA, COFEPRIS, Kosher)

What we offer

• Opportunity to work for a global consumer‑products leader.
• Exposure to multi‑regional product releases and regulatory environments.
• Professional development in quality and compliance.