Country Driver Operations Team Leader – Mexico

About the role

We are looking for a Country Driver Operations Team Leader to oversee and optimise driver operations in Mexico. Reporting to the Country Manager, you will balance driver supply, build strategic partnerships and drive fleet‑related projects in a fast‑growing ride‑hailing environment.

Key responsibilities

• Oversee driver supply to maintain a healthy balance between demand and availability.
• Identify, build and manage strategic partnerships that boost driver engagement, retention and market positioning.
• Lead fleet‑related projects, including expansion planning, operational optimisation and exclusivity programmes.
• Analyse driver‑app usage and performance to generate insights for product and operational improvements.
• Collaborate with HQ to execute local digital campaigns, acquisition strategies and incentive programmes.
• Design initiatives to improve driver retention, streamline recruitment and enhance the registration process.
• Monitor competitive activity and industry trends to proactively adjust local strategies.
• Manage and mentor a direct supervisory report to ensure daily operational excellence and cross‑team collaboration.
• Leverage data to monitor market performance, track key metrics and support data‑driven decision making.

Required profile

• 4‑5 years of experience in operations or a business‑related role, preferably in ride‑hailing, mobility or logistics.
• Strong analytical skills with the ability to interpret data and make strategic recommendations.
• Experience managing driver supply, fleet operations or partnerships.
• Proven ability to break down complex business challenges, prioritise effectively and deliver results.
• Excellent communication and stakeholder‑management skills, with the ability to present and influence at multiple levels.
• Comfortable working in a fast‑paced, dynamic environment with cross‑functional collaboration.
• Business‑development experience and a knack for identifying new opportunities within the ride‑hailing ecosystem.

Required skills

• SQL (plus)
• Advanced Excel

What we offer

• Opportunity for advancement and upward mobility within the organization.
• Hybrid work arrangement.