Customer Care Manager

About the role

The Customer Care Manager at JBT Marel acts as a trusted advisor to customers, ensuring their needs are understood and addressed. This role focuses on building strong relationships, delivering performance insights, and proposing value‑adding solutions that enhance uptime, reliability, and cost of ownership.

Key responsibilities

• Serve as the primary customer advocate, maintaining frequent visits and communications.
• Achieve financial targets through proactive sales of parts, service solutions, and agreements.
• Analyze customer performance data, identify improvement opportunities, and develop solution proposals.
• Collaborate with internal teams (CSC, SPC, SCC, SAM, SeKAM, Sales) to drive customer satisfaction.
• Develop tactical and operational plans for each customer and support regional planning.
• Maintain a pipeline of opportunities, track status, and follow up on actions.
• Monitor customer satisfaction, manage escalations, and execute corrective communications.

Required profile

• Proven sales and negotiation experience.
• Excellent communication skills and ability to work in multidisciplinary teams.
• Outgoing personality with strong interpersonal abilities.
• Ability to travel frequently to meet customers on site.

Required skills