Customer Success Manager – Enterprise (Remote, Mexico)

About the role

As a Customer Success Manager – Enterprise at Simetrik, you will own value realization across a portfolio of enterprise customers, ensuring consistent platform usage, measurable outcomes, and expansion through structured engagement and stakeholder management.

Key responsibilities

• Own the end‑to‑end customer journey for a portfolio of enterprise accounts, building relationships with senior decision‑makers.
• Drive structured governance including meeting cadence, agendas, follow‑ups, escalation paths and accountability.
• Translate product usage and operational data into ROI‑focused conversations and business‑impact narratives.
• Identify expansion opportunities and partner with revenue leaders to execute land‑and‑expand strategies.
• Detect and mitigate commercial and adoption risk early using health indicators and usage data.
• Coordinate with Product, Implementation, Support and Revenue teams to unblock customer outcomes and maintain accurate CRM records.

Required profile

• Bachelor’s degree in Business Administration, Marketing, Engineering or related field.
• 4+ years experience in Customer Success, Technical Account Management or Solution Consulting within SaaS or enterprise software.
• Proven experience managing enterprise SaaS renewals and expansions.
• Executive presence and ability to lead outcome‑driven discussions with senior stakeholders.
• Fluent in English; Spanish a plus.

What we offer

• Competitive salary in a well‑funded startup with ambitious growth plans.
• 100% remote work (work from anywhere).
• $500 USD annual budget for learning and development.
• 2 family days and a birthday day off.
• Entrepreneurial culture encouraging creativity, collaboration and open communication with leadership.