Customer Success Manager

About the role

Insense is a remote‑first platform that connects brands with creators across the globe. As a Customer Success Manager you will help our clients achieve their marketing goals by delivering a seamless onboarding experience, maintaining strong relationships, and providing proactive support.

Key responsibilities

• Serve as the primary point of contact for assigned clients, ensuring they extract maximum value from the Insense platform.
• Become an expert in Insense and paid social advertising to offer best‑practice guidance and consultative advice.
• Drive client activation campaigns, recommend growth opportunities, and monitor product usage.
• Identify churn risk early, track KPIs, and work with the Customer Experience Team to mitigate issues.
• Communicate with clients across multiple channels, proactively outreach accounts, and resolve problems before they escalate.

Required profile

• 3+ years of customer success or similar experience in SaaS or marketing.
• Strong English communication skills, both written and spoken.
• Highly organized, detail‑oriented, and able to manage several projects simultaneously.
• Customer‑centric mindset with a proactive approach to anticipating client needs.

Required skills

• Proficiency with GSuite, HubSpot, Notion, and JIRA.
• Basic knowledge of digital marketing, influencer marketing, and social advertising on Facebook, Instagram, and TikTok.
• Experience tracking and reporting on customer‑success KPIs.