DC Advanced User - 3PL

About the role

H&M Group is hiring a DC Advanced User for its 3PL operation in Tepotzotlán. You will provide efficient system support to day-to-day operations, act as a bridge between the business and system administration, and help keep warehouse processes running smoothly.

Key responsibilities

• Train DC associates and team leaders on system functions and process improvements, working with the DC Systems Specialist
• Maintain system efficiency, follow best practices, implement IT procedures and manage system routines such as clean-ups
• Support team leaders in managing pick stations and perform basic troubleshooting and reporting
• Create system tickets with the systems team using internal tools
• Suggest improvements across all operational areas and analyse short picks to find trends and root causes
• Generate reports and gather data to support operational and system insights
• Keep accurate records of incoming and outgoing container information

Required profile

• Fluent English and basic knowledge of the local language
• Strong knowledge of DC systems, inbound and outbound operations, and their updates
• Ability to learn, apply and share knowledge of new system features clearly
• Coaching, training and teamwork skills, with an agile, inclusive approach

What we offer

• Health insurance, wellness and family support programs
• Company-matched 401k and paid leave programs
• Paid time off and a community day
• Employee discount at H&M, Other Stories and COST