Engagement Manager (Invoice to Cash)

About the role

BlackLine is hiring an Engagement Manager (Invoice to Cash) in Mexico City. Engagement Managers build client relationships during the pre-sales and delivery process, assess customer needs and plan successful implementations. The role covers planning, managing and completing a BlackLine implementation, assigning tasks to team members and solving problems.

Key responsibilities

• Manage customers, partners and internal stakeholders to ensure the best outcome for both parties
• Work with internal teams during presales to assess and approve level of effort, products, solutions and project timing
• Serve as main point of contact between customer/partner and BlackLine teams and act as escalation point for issues
• Develop delivery strategies for large-scale partner implementation projects and create customer project plans with budgets and resource needs
• Lead the project team, define success criteria and provide status updates across organizations
• Track and report project financials against estimates, manage scope, timeline and budget changes, and mitigate project risks
• Identify potential upsells to increase revenue and build brand awareness

Required profile

• At least 3 years of experience in engagement management, project management, consulting or professional services
• Bachelor's degree or equivalent work experience
• Previous project management experience in a revenue-driven environment such as time and materials billing
• Demonstrated completion of complex enterprise-level client implementation projects and ability to balance multiple projects
• Experience communicating and presenting to diverse audiences
• Experience in the SaaS industry and/or software, including installation, configuration, troubleshooting and support
• Experience with large-scale ERP systems including SAP and Oracle

Required skills

• Advanced knowledge of accounting, audits, financial services, software technology and SaaS
• Excellent communication, organizational and problem-solving skills
• Ability to manage self and others under pressure and tight deadlines
• Ability to collaborate across teams in person and virtually

Preferred: 2 years in audit/accounting, 2 years with BlackLine products, PMP certification, proven results as an Engagement or Project Manager, MS Office and CRM proficiency, and a customer-oriented approach.

Candidates living within a reasonable commute to an office will work at least 3 days a week in the office.