Global IT Support Engineer

About the role

We are seeking a Global IT Support Engineer to join Nutanix’s Corporate IT team. In this fast‑paced environment you will provide front‑line Tier 1 and Tier 2 support to employees worldwide, ensuring incidents are resolved quickly and customers receive a world‑class experience.

Key responsibilities

• Act as the single point of contact for Tier 1/2 tickets, performing triage, diagnosis and remote resolution.
• Monitor and maintain IT infrastructure, SaaS services and endpoint devices.
• Escalate complex issues to higher‑level technical or managerial teams according to SLA guidelines.
• Document all actions in the ticketing system and ensure timely closure of incidents.
• Provide regular status updates to users and collaborate with other support specialists to achieve rapid resolutions.

Required profile

• Minimum 3 years of experience in technical support or a comparable IT role.
• Strong written and verbal communication skills in English.
• Ability to work under pressure, meet tight deadlines and handle stressful situations.
• Motivated, technically curious and ready for a challenging environment.

Required skills

• Windows and macOS troubleshooting, laptop imaging and configuration.
• Active Directory and PowerShell scripting.
• Okta, ServiceNow, Slack and Office 365 administration.
• Intune, JAMF and Druva endpoint management.
• Basic networking knowledge (certification a plus).
• Familiarity with virtualization technologies and ticketing/documentation tools.