IT Helpdesk Support

About the role

We are seeking a proactive and detail‑oriented Technical Support Specialist to deliver high‑quality assistance to team members and customers. The role is fully remote, supporting US‑based users during standard business hours.

Key responsibilities

• Run reports to analyze common complaints and problems.
• Respond to queries via chat, email and other approved mediums.
• Follow up with customers to ensure full resolution of issues.
• Install or modify software to resolve issues.
• Provide technical assistance for hardware and software questions.
• Request feedback and monitor communications to improve training.
• Remotely access team members’ devices to make changes and fix problems.
• Train team members on troubleshooting and diagnosing problems.
• Write, edit, and revise training manuals for new and updated software and hardware.
• Diagnose system errors, network problems and other computer‑system issues.

Required profile

• Ability to work independently and think critically.
• Strong customer‑service orientation.
• Excellent attention to detail and problem‑solving skills.
• Reliable remote work setup (laptop/PC, headset, stable internet ≥ 10 Mbps download / 5 Mbps upload) and a quiet, distraction‑free environment.

Required skills

• Experience with Okta AD, Microsoft Entra, Workday Community, GoTo Connect, Zendesk, Salesforce, ActiveCampaign.
• Ability to troubleshoot and diagnose hardware and software problems.
• Writing and editing skills for technical manuals.

What we offer

• Competitive monthly compensation.
• Paid time off and parental leave.
• Referral bonuses.
• 100 % remote, full‑time, long‑term position.
• Professional development and training opportunities.
• Dedicated support from the team.