IT Support Specialist – macOS & Windows

About the role

We are looking for an IT Support Specialist to provide technical assistance for macOS and Windows environments at our technology park in Nuevo León. The role involves troubleshooting, device deployment, and user training in a 24/7 onsite setting.

Key responsibilities

• Provide technical assistance for macOS‑based hardware and software, troubleshooting issues, installing and maintaining systems, and assisting users.
• Install, configure, and upgrade macOS, software applications, and drivers, sometimes involving deployment and management of devices using MDM tools (e.g., JAMF).
• Provide technical support and troubleshooting for hardware, software, and network issues.
• Install, configure, and maintain desktop and laptop computers, mobile devices, and peripherals.
• Assist with the setup and deployment of new equipment and software.
• Respond to support requests via phone, email, or in‑person.
• Document and track issues and resolutions in a ticketing system.
• Train users on new systems and software as needed.
• Collaborate with other IT team members to resolve complex issues.
• Maintain an inventory of all hardware and software resources.
• Ensure security and privacy of networks and computer systems.
• Create and maintain user guides, FAQs, and knowledge‑base articles.

Required profile

• Proven experience as a Desktop Support Specialist or similar role.
• Strong knowledge of Windows and macOS operating systems.
• Familiarity with remote desktop applications and help‑desk software.
• Excellent problem‑solving and communication skills.
• Ability to work independently and as part of a team.
• Strong organizational skills and attention to detail.
• Relevant certifications (e.g., Microsoft Certified Professional) are a plus.

Required skills

• macOS
• Windows
• Mobile Device Management (MDM) tools such as JAMF
• Remote desktop applications
• Help‑desk ticketing systems

What we offer

• Life insurance and major/minor medical expense insurance (covers spouse and children under 25).
• Savings fund contribution of 13% (up to MXN 4,400 monthly).
• Food vouchers (up to MXN 3,400 monthly).
• 30‑day bonus.
• 12 days of vacation in the first year, increasing by 2 days as mandated by law.