IT Support Technician

About the role

We are seeking an IT Support Technician to join Maersk’s Onsite Technology team in Mexico City. The role provides hands‑on support for workplace technologies, infrastructure, and end‑user services, ensuring reliable operations for business users and VIP stakeholders while contributing to regional IT projects.

Key responsibilities

• Deliver onsite technical support for incidents, service requests and workplace technology needs across assigned business units.
• Manage the full IT asset lifecycle – installation, relocation, configuration, upgrades and decommissioning of devices and equipment.
• Maintain hardware and software asset inventories, ensuring accuracy and compliance.
• Troubleshoot end‑user devices, printers, collaboration tools, LAN connectivity and local infrastructure issues.
• Provide high‑quality support to VIP users while meeting service level commitments.
• Coordinate local technology projects, hardware/software upgrades and procurement activities in line with company processes.
• Promote and adhere to cyber‑security standards, IT service management practices and business continuity requirements.

Required profile

• Minimum 3 years of IT support experience in a large, preferably global organization.
• Strong background supporting end‑user computing environments, workplace technologies and onsite infrastructure.
• Excellent communication, customer service and stakeholder management skills, including experience with VIP users.
• Ability to work independently, take ownership and contribute to continuous improvement.

Required skills

• Microsoft Windows
• Microsoft 365
• Active Directory
• File and print services
• Device troubleshooting
• Collaboration technologies and video‑conferencing solutions
• LAN/network troubleshooting
• IT asset management
• ITIL knowledge (advantage)

What we offer

• Work in a global technology environment supporting a leading integrated logistics company.
• Exposure to a broad range of workplace technologies, infrastructure support and regional IT projects.
• Collaborative, inclusive culture focused on learning, innovation and professional development.
• Benefits above legal requirements: 30‑day Christmas bonus, 50 % vacation premium, 12 vacation days, food vouchers, savings fund, major medical and life insurance, and annual bonus.