Menu Design and Development Specialist

About the role

The Menu Design & Development Specialist leads the configuration, optimization, and enhancement of SpotOn’s restaurant point‑of‑sale (POS) systems for clients. You will provide expert consultation, oversee complex menu builds, and ensure seamless integration across all connected platforms while partnering with cross‑functional teams to drive efficiency and client success.

Key responsibilities

• Lead advanced client consultations to gather requirements and provide expert POS guidance.
• Design and implement complex menu configurations and backend system updates.
• Ensure data integrity and consistent naming conventions across integrated platforms.
• Troubleshoot and resolve complex software and configuration issues, escalating when needed.
• Collaborate with Sales, Product, and Support teams to deliver seamless client experiences.

Required profile

• 2–3 years of experience in customer success or related roles, preferably in restaurant or hospitality.
• Proven ability to manage multiple client projects and provide technical consultation.
• Strong analytical, problem‑solving and troubleshooting skills for POS configurations.
• Excellent written and verbal communication in English and Spanish.
• Experience mentoring junior specialists or onboarding new team members.

Required skills

• Microsoft Office
• Google Suite
• Spreadsheet tools (Excel, Google Sheets)

What we offer

• Base salary of 22,300 MXN per month.
• Food vouchers worth 1,500 MXN per month.
• Comprehensive benefits including law benefits, SGMM, dental and life insurance.
• Gym membership (Total Pass) and career development opportunities.