Operational Governance Auditor (Remote)

About the role

BairesDev is seeking an Operational Governance Auditor to evaluate post‑sales client interactions and ensure compliance with internal governance standards. Working fully remote, you will analyze calls, meetings, and CRM updates to detect risks, missed opportunities, and process deviations that could affect client satisfaction and revenue.

Key responsibilities

• Audit client‑facing interactions such as calls, meetings, follow‑ups, and documentation for adherence to governance standards.
• Identify, document, and communicate risks, missed opportunities, and process gaps.
• Produce clear, objective audit reports for account managers, delivery teams, and leadership.
• Track audit outcomes, recognize recurring patterns, and support trend analysis.
• Collaborate with governance leadership and operational teams to clarify findings and drive corrective actions.

Required profile

• Strong proficiency in Excel or Google Sheets.
• Previous experience in audit roles.
• Experience in post‑sales operations.
• Advanced proficiency in English.

Required skills

• Excel
• Google Sheets

What we offer

• 100% remote work from anywhere.
• Competitive compensation in USD or local currency.
• Provided hardware and software for home office.
• Flexible schedule and paid parental leave, vacations, and holidays.
• Access to a multicultural team of top‑tier talent and opportunities for mentorship, promotion, and skill development.