Operations Associate - Global Shipments

About the role

Flexport's Global Operations team manages customers' supply chains end to end, working with partners and technology partners to automate processes. The Operations Associate owns and executes the end-to-end movement of global shipments within a regional network, including ocean LCL and FCL, ocean imports, air imports and exports, and cross-border trucking. The role focuses on quality and on-time performance and sits in the Mexico Operations group.

Key responsibilities

• Ensure shipments move on time and exceptions are handled appropriately, meeting internal KPIs and SLAs
• Follow standard operating procedures (SOP)
• Own the client experience: solve client issues quickly, keep operations smooth at origin and destination, and escalate issues as needed
• Coordinate daily logistics with partners such as steamship lines, air carriers, intermodal and drayage vendors, customs, trade lane management, warehousing, transloading, trucking and the air operations team
• Assist shipments managed by partners while helping them build autonomy
• Quote and invoice client shipments with responsibility for their P&L
• Take part in QBR and MBR presentation preparation and hold client operational calls when needed

Required profile

• 2+ years of experience in logistics, freight forwarding, supply chain, ocean carrier operations or consulting (ocean freight knowledge is a plus)
• Bachelor's degree preferred
• Fluent in English and Spanish
• A "compliance first" attitude, given the highly regulated industry

Required skills

• Adapts to new technology and thrives in a fast-paced environment
• Effective time management and attention to detail
• Effective verbal and written communication with clients
• Problem-solving and teamwork