Overnight Front Desk Agent - Opening Mama Shelter Mexico City

About the role

Mama Shelter is opening its first hotel in Mexico City, in the La Roma district, and is looking for an Overnight Front Desk Agent. You will be the face of the hotel when the city goes to sleep, welcoming late arrivals and early risers while handling check-ins, the night audit and security matters. The brand is part of Ennismore, a hotel group owned jointly by Accor.

Key responsibilities

• Greet late-night arrivals warmly, handle check-ins and check-outs and assign rooms according to MAMA standards
• Run the daily night audit, balance accounts, reconcile cash drawers and produce end-of-day financial and operational reports
• Be the main point of contact for security and emergencies at night, monitoring property access and working with security staff
• Handle late-night inquiries, resolve minor guest complaints and fulfil special requests such as extra amenities or local recommendations
• Prepare detailed shift handover logs covering unusual events, maintenance issues and VIP arrivals
• Answer overnight phone calls, manage reservations and support other departments such as F&B or housekeeping when needed

Required profile

• Previous experience in Front Desk or Night Audit in a lifestyle or boutique hotel
• Fully bilingual in English and Spanish; other languages are a strong plus
• Excellent problem-solving skills, emotional intelligence and ability to work autonomously overnight
• A friendly, easy-going personality that fits the Mama culture

Required skills

• Hotel management software (PMS)
• Basic accounting and cash handling