Payroll Analyst

About the role

Kraft Heinz is hiring a Payroll Analyst in its Mexico City local office. As a specialist in payroll operations, you will support the Payroll Lead in keeping payroll processing accurate, efficient and compliant. You will handle critical tickets, resolve escalated payroll issues, run audits, maintain process documentation and help meet service-level agreements.

Key responsibilities

• Own the payroll processing cycle: ensure compliance with policies, accuracy of calculations and timely delivery.
• Maintain process documentation such as Desktop Procedures (DTPs) and keep process trackers up to date.
• Support the Payroll Lead in preparing reports for governance and performance management.
• Identify improvements, automate tasks and shorten response times, working with the Payroll Lead to implement them.
• Validate SLA workbooks, monitor performance metrics and close gaps quickly.
• Collaborate with HR, finance and IT teams, take part in daily, weekly and monthly governance calls, and analyse customer feedback to drive improvement.
• Follow the Kraft Heinz Management System (KHMS) program for payroll operations.

Required profile

• Bachelor's degree in Human Resources, Finance, Accounting or a related field.
• 2+ years of experience in payroll operations.
• Fluent English with strong written and verbal communication skills.
• Analytical mindset, commitment to continuous improvement and a customer-centric approach.

Required skills

• Familiarity with payroll software and HRIS platforms; Workday experience is advantageous.
• Ability to work collaboratively across teams and resolve escalated issues.