Privacy Specialist

About the role

Join the Privacy Operations team at Ironwall by Incogni and help protect individuals from online exposure, fraud, and cyber threats. As a Privacy Specialist you will research online sources, identify sensitive personal information, and manage client privacy requests from start to finish.

Key responsibilities

• Research online sources to locate and remove sensitive personal data.
• Manage client accounts and privacy protection requests throughout the lifecycle.
• Communicate professionally with clients via email, phone, and chat, providing clear updates and resolving concerns.
• Investigate and troubleshoot complex cases, escalating when necessary.
• Maintain accurate records, documentation, and reports in internal systems.
• Collaborate with teammates and other departments to improve processes and client outcomes.

Required profile

• Fluent English with excellent written and verbal communication skills.
• Strong attention to detail and ability to handle confidential information.
• Highly organized with solid time‑management and follow‑through.
• Professional, reliable, and accountable work approach.
• Critical thinking and problem‑solving skills; ability to work independently.
• Comfortable researching online and navigating web‑based tools.
• Experience (3‑5 years) in customer support, operations, research, or data‑related roles; privacy or cybersecurity background a plus.

Required skills

• Google Workspace (Docs, Sheets, Drive) or similar collaboration tools.

What we offer

• Meaningful work protecting personal information and reducing online risks.
• Growth and development in privacy operations, online research, cybersecurity, and data protection.
• Remote, collaborative team environment that values ownership and accountability.