Remote Receptionist (Customer Service)

About the role

We are seeking a professional Remote Receptionist to be the first point of contact for our community association clients. Working from home, you will handle a high volume of inbound calls, provide courteous assistance, and support the smooth operation of the front‑desk function.

Key responsibilities

• Answer and route a high volume of customer phone calls in a professional manner.
• Identify caller needs, open accounts, and resolve inquiries on the first call whenever possible.
• Document call notes and owner requests in real time.
• Monitor voicemails throughout the day, returning calls or forwarding them appropriately.
• Alert supervisors to any phone, computer, or reception‑area issues.
• Arrange backup support for planned absences with supervisor approval.
• Maintain up‑to‑date contact lists and reception desk records.
• Perform other duties and special projects as assigned.

Required profile

• Strong customer‑orientation with excellent communication skills.
• High attention to detail and ability to adapt to changing priorities.
• Assertive and clear in interactions with internal partners and callers.

Required skills

What we offer

• Competitive salary based on experience.
• Full remote work setup (laptop, monitor, headset).
• Law‑mandated benefits and major medical insurance.
• Christmas bonus equivalent to 30 days of salary (Aguinaldo).
• After a 3‑month trial, additional minor medical insurance.
• Food vouchers (10% of gross salary) and restaurant tickets (2,034 MXN).
• Saving fund contribution (8% of gross salary).
• Stable, long‑term employment.