Reservations Coordinator – Remote

About the role

Callicoon Hills, a boutique hotel and event venue in the Catskills, is seeking a remote Reservations Coordinator. You will be the central point for all reservation activities, ensuring smooth guest experiences from individual bookings to large group events.

Key responsibilities

• Manage daily reservation tasks including new bookings, modifications, cancellations, confirmations, and guest inquiries.
• Coordinate group room blocks, maintain guest lists, and oversee rooming list updates.
• Process refunds, billing adjustments, and reservation corrections with precision.
• Support lodging logistics for weddings, corporate retreats, and other on‑property events.
• Act as a communication bridge between remote reservation work and the on‑site team, relaying arrival notes, special requests, and event details.
• Maintain accurate records in the hotel’s reservation and property management systems.
• Handle pre‑arrival communications and proactively troubleshoot reservation issues.

Required profile

• Hands‑on hospitality experience, preferably in boutique hotels, resorts, or independent properties.
• Ability to work independently in a remote setting while staying closely connected to an on‑site team.
• Strong written communication with a polished, guest‑facing tone.
• Highly organized, detail‑oriented, and capable of juggling multiple requests.
• Calm under pressure, flexible, and team‑oriented.

Required skills

• Experience with Mews property management system.

What we offer

• Fully remote work arrangement.
• Competitive monthly compensation ranging from $1,600 to $2,000.
• Opportunity to contribute to a distinctive guest experience in a renowned boutique venue.