Security Manager - Opening Mama Shelter Mexico City

About the role

Mama Shelter, a brand of Ennismore (a joint venture with Accor), is opening its first property in Mexico City in the La Roma neighbourhood. It is looking for a Security Manager to keep the hotel safe and welcoming while it opens. The role is full-time.

Key responsibilities

• Recruit, train, lead and coordinate the security team, and act as the first point of contact for incidents.
• Design and implement safety, fire and emergency procedures across the hotel, from the front desk to the rooftop.
• Act as the link between teams, guests, local authorities and neighbours, remaining fair and discreet.
• Manage access control, CCTV monitoring and incident reporting, and de-escalate tense situations.
• Oversee events, parties and the rooftop, keeping the atmosphere lively.
• Train new security staff and share knowledge with the team.

Required profile

• Reassuring presence, good people skills and ability to stay calm under pressure.
• Ability to enforce rules and handle conflict without escalating it.
• Strong sense of confidentiality and accurate incident reporting.
• Knowledge of Mexico City and La Roma, and the ability to think several steps ahead.
• Fluent in CCTV systems, access control software and walkie-talkie etiquette.

Candidates are invited to a first telephone interview with HR, followed by an in-person meeting at the hotel.