Senior Jira/Confluence Administrator - L2 Support Engineer

About the role

Publicis Sapient is looking for a Senior Jira and Confluence Administrator / L2 Support Engineer for a client in the financial services industry, specializing in investment management. The role covers day-to-day support of Jira and Confluence across Atlassian Data Center and Cloud for the client's delivery teams, with platform administration and L2 support as the main focus and occasional L3 support for existing React and Node.js applications. It includes a handover period with the outgoing administrator.

Key responsibilities

• Configure and maintain Jira projects, workflows, boards, fields and permissions so delivery teams can plan and track work.
• Administer Confluence spaces, templates and access permissions to support project documentation and collaboration.
• Investigate access problems, workflow errors and board configuration issues as L2 support, then implement and validate fixes.
• Occasionally trace defects in existing React and Node.js applications, including projects built with AI coding tools, and deliver tested fixes and targeted enhancements.
• Learn the client's configurations during the handover, review open issues with the outgoing administrator and take ownership of recurring support activities.

Required profile

• 5+ years of experience as a Jira Administrator.
• Strong background in application or tools administration.
• Practical experience configuring Jira workflows, boards, fields and permissions.
• Experience providing L2 support, diagnosing access, workflow and board configuration issues independently and validating fixes.
• Experience working directly with users to understand what needs to change.

Required skills

• Working knowledge of Confluence, including spaces, templates and access permissions.
• Hands-on administration across both Atlassian Data Center and Cloud.
• JavaScript experience to navigate an unfamiliar React or Node.js codebase and make reliable changes.
• Experience troubleshooting React and Node.js applications, including implementing and testing fixes.
• Familiarity with codebases built with AI coding tools.

What we offer

• Long-term, full-time (indefinite) contract on a predominantly remote model; candidates must be based in Mexico City or within commuting distance and available to attend the office occasionally.
• Competitive compensation and benefits package, including comprehensive health benefits for you and your family, generous paid leave and holidays, wellness program and employee assistance.
• Ongoing learning and development opportunities and flexibility to support work-life balance.