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This job expired on 08/09/2026. It no longer accepts applications.
Service Desk Analyst
Epsilon LATAM. · District fédéral
Job description
About the role
We are seeking a Service Desk Analyst to join our IT team in Mexico City. The role focuses on delivering first‑level technical assistance to end users and ensuring smooth operation of hardware, software, and network services.
Key responsibilities
- Provide first‑level technical support for hardware, software, and network issues.
- Troubleshoot and resolve problems with Microsoft Office applications (Outlook, Word, Excel, PowerPoint).
- Log, track, and manage support tickets using the company ticketing system.
- Escalate complex incidents to senior support staff when necessary.
- Maintain documentation of common issues and solutions.
Required profile
- 1–2 years of experience in IT Support, Help Desk, or Service Desk environments.
- Basic networking knowledge.
- Good understanding of Microsoft Office suite.
- Strong communication and problem‑solving abilities.
- Customer‑oriented mindset with a willingness to learn.
Required skills
- Networking
- Microsoft Office
- Windows OS
- Ticketing systems
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Epsilon LATAM.
District fédéral