Servicio al cliente (Aduanas)

About the role

This position supports UPS by applying import/export regulations to classify products and determine eligibility for various regulatory programs. Acting as a liaison between UPS and government agencies, the role resolves issues related to customs declarations, shipping restrictions, and tax payments.

Key responsibilities

• Substantiates classification decisions using General Rules of Interpretation (GROI), Explanatory Notes, CROSS and other resources.
• Participates in Country of Origin verification projects and contacts suppliers to obtain accurate origin information.
• Manages product databases and classification information in Excel and Access.
• Enters product classifications and supporting documentation into UPS’s proprietary operating system.
• Communicates proactively with customers, educating them on regulatory procedures and compliance requirements.

Required profile

• Strong knowledge of US Customs and Border Protection regulations.
• Bachelor’s degree (or internationally comparable degree) – preferred.
• Experience in international trade, logistics or freight forwarding – preferred.
• Previous experience with product classification and/or free‑trade‑agreement determination – preferred.

Required skills

• Excel
• Access