Specialist, Implementation

About the role

In this role, the manager will support the lifecycle of a large portfolio, leading project‑level reviews, optimizing standards, identifying areas for improvement, reporting analyses, and training staff members. The PPMO will focus on specific customer portfolios, become familiar with their technology and challenges, and work with high‑level business leaders to define KPIs, create roadmaps, and drive implementation success.

Key responsibilities

• Provide end‑to‑end project execution throughout processing implementation projects.
• Assess and document customer needs and align them with implementation activities.
• Drive customer processing implementation projects of electronic payments processing business activities following the global project coordination methodology.
• Guide customers through applicable MasterCard processing rules, specifications and documentation.
• Identify appropriate processing implementation support documentation (contracts, agreements, forms, etc.) to be provided by customers.
• Handle multiple customer processing implementation projects in parallel.

Required profile

• Bachelor’s degree in Information Technology, Computer Science, Exact Sciences, Business or equivalent work experience.
• One to three years of IT system knowledge with basic understanding of network technology, applications, and project management.
• Understanding of payment transaction processing and industry business principles.
• Familiarity with MasterCard’s payment processing systems, formats and associated customer host interface testing services.
• Knowledge of the 4‑party model and the full transaction lifecycle for MasterCard brands.