Team Leader Content Moderation

About the role

We are seeking an experienced Content Moderator to step into a leadership position within our Trust & Safety operations in Guadalajara. You will guide a team that ensures online platforms remain safe and high‑quality for users worldwide.

Key responsibilities

• Lead, coach and support a team of Content Moderators, Analysts and Trust & Safety Specialists.
• Monitor performance against KPIs, SLAs and quality metrics, providing regular feedback and development plans.
• Ensure correct application of community guidelines and content policies.
• Manage escalations, complex cases and sensitive content decisions.
• Collaborate with QA, Policy and Operations teams to drive continuous improvement.
• Analyze trends, identify performance gaps and foster a positive, engaging team environment.

Required profile

• Proven experience in Content Moderation, Trust & Safety or similar review environments.
• Previous experience as a Team Leader, Supervisor or Senior Moderator with mentoring responsibilities.

Required skills

• Strong leadership and coaching abilities.
• Experience managing performance metrics (KPIs, SLAs, quality).
• Decision‑making and problem‑solving skills.
• Ability to thrive in fast‑paced, high‑volume operations.
• Excellent communication skills (English preferred).
• High attention to detail and sound judgment.

What we offer

• Join a global Trust & Safety operation supporting major digital platforms.
• Opportunity to grow your leadership career in a fast‑growing industry.
• Collaborative, multicultural work environment.
• Exposure to operations, analytics and performance management.