Training Instructor – Call Center

About the role

We are seeking an engaging Training Instructor to deliver onboarding and ongoing training for new hires and operational staff at our call‑center in Mexicali. The role ensures employees acquire the knowledge and skills required for successful performance in a structured learning environment.

Key responsibilities

• Deliver onboarding sessions and continuous training programs for call‑center staff.
• Facilitate interactive, engaging learning experiences and monitor trainee progress.
• Provide coaching, feedback, and support to improve performance.
• Develop, update, and maintain training materials, assessments, and records.
• Coordinate onboarding logistics, including system access setup.
• Collaborate with Operations and Quality Assurance to ensure training effectiveness.

Required profile

• High school diploma.
• Bilingual proficiency in English (B2+) and Spanish.
• Experience in training, teaching, or facilitation (preferred).
• Strong presentation and communication abilities.
• Proficiency with MS Office, especially PowerPoint.
• Ability to create training content and materials.

Required skills

• MS Office
• PowerPoint

What we offer

• Opportunity to contribute to employee development and success.
• Growth prospects within training and operations.
• Supportive and collaborative work environment.