Transport Planning – Order Management & Logistics Analyst

About the role

The Order Management and Logistics Analyst is responsible for ensuring timely and accurate order fulfilment from entry through delivery. The role works closely with multiple departments to optimise logistics operations and maintain high service standards.

Key responsibilities

• Oversee the entire order management process, from order entry to final delivery.
• Lead a team of order management analysts, providing guidance and support.
• Maintain data accuracy and ensure orders are processed within agreed timelines.
• Resolve complex order‑related issues and handle customer complaints efficiently.
• Develop and implement process improvements to increase operational efficiency.

Required profile

• Proven experience in order management and logistics coordination.
• Ability to lead and motivate a team of analysts.
• Strong analytical mindset with attention to detail.
• Excellent problem‑solving skills for handling complex order issues.
• Commitment to continuous process optimisation.

Required skills

• Transportation Management Systems (TMS)
• Warehouse Management Systems (WMS)
• Order Management Systems (OMS)
• Route Optimization Software