Weekend Logistics Customer Service Representative

About the role

We are looking for a motivated individual to join our Customer Service Department in Querétaro, working Friday to Monday shifts. The role focuses on providing timely track‑and‑trace updates, handling order entry, and ensuring smooth pickup and delivery coordination for our freight operations.

Key responsibilities

• Develop expert knowledge of Charger Logistics’ products and services.
• Engage customers professionally to build lasting relationships.
• Provide accurate track‑and‑trace updates and resolve freight issues.
• Enter, update and process customer orders across multiple systems.
• Confirm pickup and delivery appointments for drivers.
• Coordinate with internal teams to clear customs paperwork.
• Follow established procedures for billing and other administrative tasks.
• Perform additional duties as assigned by the Customer Service Manager.

Required profile

• College diploma or university degree.
• Previous logistics or customer service experience is an asset.
• Strong problem‑solving and conflict‑resolution abilities.
• Excellent time‑management and multitasking skills.
• Fluency in English and Spanish.

Required skills

• Proficiency in Microsoft Office.

What we offer

• Competitive salary.
• Permanent employment.
• Career growth opportunities.
• Supermarket bonus.
• Healthcare package.