Workplace Services Manager, LATAM

About the role

The Administration Department leads the creation of an exceptional workplace experience across our Latin American offices. As Workplace Services Manager, you will drive strategy, optimize performance, and enhance productivity while ensuring cost‑efficiency.

Key responsibilities

• Oversee office and space management, including routine maintenance, ticketing system performance, facility improvements, and spatial utilization.
• Lead vendor and contract management, improve KPIs, create scopes of work, and conduct performance reviews for services such as cleaning and maintenance.
• Manage budget and inventory, track expenses, implement cost controls, and ensure offices are stocked with supplies and signage.
• Partner with internal teams to plan high‑impact events, wellness programs, gifting, and merchandise that boost employee experience.
• Collaborate with physical security, food services, real estate, and EHS to maintain a safe, welcoming environment.
• Research and analyze data, produce visual reports, and propose data‑backed workplace improvements.
• Lead small and large‑scale projects, including office moves, return‑to‑office strategies, and regional events.
• Manage workplace technology platforms (ticketing systems, communication forums) and drive sustainability initiatives.

Required profile

• 5+ years of experience in workplace management, office administration, or facilities management supporting a large employee population.
• Proven experience managing budgets, tracking expenses, and delivering projects from conception to execution.
• Experience overseeing external IFM contractors, suppliers, SLAs, and vendor performance reviews.
• Fluent English with excellent written, oral, and presentation skills.
• Strong operational ownership, sound judgment, and ability to make decisions in fast‑paced environments.
• Willingness to travel within North and South America as needed.

Required skills

• Ticketing systems