Field Support Engineer – Chihuahua, Mexico

About the role

We are seeking a Field Support Engineer to provide hands‑on support for data‑center infrastructure, including compute, storage, backup and network equipment, at our Chihuahua site in Mexico.

Key responsibilities

• Perform physical installation, rack‑mounting, cable/SFP removal and replacement, and reboot of servers, network devices and storage systems.
• Install, configure and maintain desktop computers, peripherals, printers, scanners and mobile devices, and execute IMAC (Install, Move, Add, Change) services.
• Provide L1 network troubleshooting for LAN connectivity and support Office 365, DHCP and DNS issues.
• Label racks and devices, manage inventory, coordinate vendor support and document incidents in the knowledge base.

Required profile

• Strong communication skills and ability to work with vendors and internal teams.
• Attention to detail in following SLA commitments and maintaining accurate IT inventory.

Required skills

• Hands‑on experience with server, network and storage hardware.
• Knowledge of Office 365, DHCP, DNS and LAN troubleshooting.
• Familiarity with Mac device support and audio‑visual/conferencing equipment.