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Desktop Support Engineer

Cognizant · Polanco

Nuevo
Onsite 🇬🇧 English

Descripcion del puesto

About the role

Cognizant is seeking a Desktop Support Engineer to provide expert remote and on‑site assistance to its users. You will ensure smooth desktop operations, quickly resolve technical issues, and contribute to a high‑performing IT environment.

Key responsibilities

  • Deliver remote desktop support and on‑site assistance to all users.
  • Troubleshoot and resolve hardware, software, and network issues promptly.
  • Log and track support requests for accurate reporting.
  • Install, configure, and maintain desktop systems and applications.
  • Monitor system performance and proactively address potential disruptions.
  • Coordinate with vendors for timely hardware and software resolutions.
  • Create and update support documentation, knowledge‑base articles, and training materials.
  • Provide feedback to improve support processes and user experience.

Required profile

  • Strong understanding of desktop support principles and best practices.
  • Proficiency with remote support tools and technologies.
  • Excellent problem‑solving abilities and attention to detail.
  • Effective communication skills for interacting with users and team members.
  • Ability to work independently and manage multiple tasks.
  • Commitment to continuous learning and professional development.

Required skills

    What we offer

    • Career growth within one of the world’s largest IT services providers.
    • Ongoing training and development support.
    • Competitive salary and benefits package.
    • Opportunity to work with leading global clients.
    • Inclusive culture that values diversity and well‑being.

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    Publicado hace 1 semana

    Expira en 1 mes

    14 vistas · 0 candidaturas

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    Cognizant

    Polanco