Spa Operations Manager
Ensenada Massage · Ensenada
Description du poste
About the role
Ensenada Massage is seeking a full‑time on‑site Spa Operations Manager to lead daily activities at its downtown location. You will be the primary point of contact for staff and guests, ensuring a seamless, high‑quality experience for locals, expats, and travelers.
Key responsibilities
- Oversee day‑to‑day spa operations, including scheduling, bookings, and customer service.
- Manage staff schedules, conduct training, and resolve conflicts.
- Maintain service quality standards and ensure compliance with company policies.
- Handle guest inquiries and complaints in both English and Spanish.
- Develop and execute promotional campaigns to drive business growth.
- Coordinate partnerships with local businesses and oversee the mobile service offering.
Required profile
- Proven leadership experience in a supervisory or management role.
- Strong organizational abilities and multitasking skills.
- Excellent customer‑service orientation with a focus on creating memorable guest experiences.
- Fluency in English and Spanish.
- Familiarity with spa or wellness industry standards is a plus.
Required skills
- Proficiency with scheduling software or similar tools.
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Ensenada Massage
Ensenada
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