Account Manager – Marketplace Operations (Mexico)

About the role

We are seeking a strategic, data‑driven Account Manager to support and scale seller operations on the SHEIN Mexico marketplace. You will play a pivotal role in driving seller growth, improving store performance, and ensuring operational excellence across the platform.

Key responsibilities

• Manage end‑to‑end seller and store operations to increase GMV, launch new products, and improve inventory sell‑through.
• Guide sellers on listing optimization, pricing strategies, campaign participation, and performance improvement.
• Monitor KPIs such as traffic, conversion rate, AOV, return rate, fulfillment efficiency, and stock levels, turning insights into actionable plans.
• Resolve operational issues, after‑sales disputes, and compliance risks to maintain platform standards.
• Collaborate with marketing, category, logistics, and warehouse teams to ensure seamless execution and localization for the Mexican market.
• Analyze market trends, competitor strategies, and consumer behavior to provide data‑backed recommendations.

Required profile

• Bachelor’s degree in E‑commerce, Marketing, International Trade, or a related field.
• Fluency in English.
• Strong analytical abilities with experience monitoring and interpreting performance metrics.
• Understanding of the Mexican e‑commerce landscape.
• Experience with marketplace operations, campaign management, inventory, and fulfillment processes.
• Excellent communication, negotiation, and cross‑functional collaboration skills.

Required skills

• Advanced Excel proficiency