Bar Supervisor – Opening Mama Shelter Mexico City

About the role

Mama Shelter, a hotel group founded in 2008 and part of Ennismore, is hiring a Bar Supervisor for its Mexico City property during its opening phase. The role covers supervising the bar's day-to-day operations and taking part in the pre-opening setup, recruitment, training and menu tastings.

Key responsibilities

• Supervise the day-to-day operations of the bar and ensure smooth, efficient service.
• Lead, train, coach and motivate bartenders and bar support staff.
• Make sure all drinks are prepared and served according to brand standards and recipes.
• Maintain high guest service standards and resolve guest concerns promptly and professionally.
• Monitor inventory, place orders and manage stock rotation to minimise waste and shortages.
• Help control beverage and labour costs and overall bar profitability.
• Ensure compliance with hygiene, health and safety and responsible alcohol service regulations.
• Support the development of cocktail menus, beverage programmes and special promotions.
• Carry out opening and closing procedures, cash handling and reconciliation when required.
• Work closely with the Food & Beverage management team and take part in pre-opening activities such as recruitment, training, menu tastings, SOP development and operational setup.

Required profile

• At least 2 years of experience as a Bar Supervisor, Head Bartender or similar leadership role.
• Experience in hotels, upscale restaurants, lifestyle venues or high-volume bars preferred.
• Proven leadership and team development skills, strong organisational skills and attention to detail.
• Ability to work flexible schedules, including evenings, weekends and holidays.
• Fluency in English is highly desirable; other languages are an asset.

Required skills

• Strong knowledge of spirits, wines, beers, cocktails and current beverage trends.
• Excellent communication and interpersonal abilities.
• Passion for guest service and hospitality.