Business Operations Analyst

About the role

The Business Operations Analyst will join the Backlog Management Team to ensure strategic and efficient fulfillment of the enterprise order backlog. The role focuses on aligning supply with demand, optimizing order prioritization, and supporting cross‑functional coordination to meet OTIF/OTP service targets.

Key responsibilities

• Prioritize and fulfill order backlog according to business goals, ensuring critical orders are executed first when supply is constrained.
• Monitor end‑to‑end order lifecycle from entry to shipment, resolving holds, missing data, or incorrect lines.
• Apply and maintain fulfillment prioritization rules such as FIFO, requested delivery dates, and customer importance.
• Allocate constrained finished‑goods supply, reschedule orders, and manage partial shipments to meet service objectives.
• Lead cross‑functional alignment across PLM, Sales, Logistics, Finance, Supply Planning and Demand Planning, acting as escalation point for fulfillment issues.
• Provide transparent backlog visibility, reporting and performance management to Customer Service, Sales and Supply Chain leadership.
• Maintain order integrity and master data accuracy for reliable ATP/aATP results.
• Support product lifecycle transitions (NPI and EOL) and coordinate strategic pack release with logistics.

Required skills

• SAP S/4 order management and backlog visibility
• CRM systems for order processing
• ATP and aATP availability checks and allocation logic