Business Operations Specialist – Ride Hailing

About the role

We are seeking a Business Operations Specialist to support our ride‑hailing business. You will evaluate key metrics, provide actionable recommendations, and coordinate cross‑functional teams to ensure successful rollouts and initiatives.

Key responsibilities

• Monitor and analyze core business KPIs daily to identify performance gaps and growth opportunities.
• Develop and test data‑driven hypotheses to improve overall business performance.
• Gather, clean, and analyze data from various sources to generate actionable insights.
• Collaborate and negotiate new initiatives and launches with internal and external stakeholders.
• Support the development and execution of local marketing strategies with cross‑functional teams.
• Drive initiatives to improve customer satisfaction and retention by acting on feedback and service gaps.
• Conduct fieldwork, market research, and customer interviews to stay informed on local market dynamics.

Required profile

• Ability to decompose large data sets into actionable insights.
• Excellent written and verbal communication skills.
• Proven experience managing negotiations with internal and external stakeholders.
• Bachelor’s degree in engineering, management, or a related field.
• Experience using analytics tools such as Tableau, Looker Studio, or Power BI.
• Comfortable handling and analyzing large datasets to drive operational improvements.
• Experience in ride‑hailing, food delivery, logistics, or mobility operations is a plus.
• Advanced English proficiency (C1 level or higher).

Required skills

• Tableau
• Looker Studio
• Power BI

What we offer

• Opportunity to contribute to a mission that combats injustice across 1,100+ cities in 48 countries.
• Professional development through mentoring, career consulting, and learning programs.
• International experience via the Global Talent Exchange Program.
• Company‑wide challenges, awards, sports activities, and employee‑led social impact projects.
• Language improvement through co‑financed courses and internal speaking clubs.