Supply Chain Customer Support Analyst (French)

About the role

The Order Management Customer Analyst ensures smooth day‑to‑day order processing for Frito‑Lay products in Canada, delivering gold‑standard customer service while supporting site performance metrics.

Key responsibilities

• Process orders end‑to‑end: confirmation, cleansing, shipment scheduling and trip planning.
• Communicate with customers to manage adds/cuts, resolve missing or off‑template orders.
• Backfill fellow Order Management Analysts during vacations.
• Collaborate with the Mexico Capability Center and regional leadership to align processes.

Required profile

• Bachelor’s degree.
• 1‑3 years of experience in order management, customer service, supply chain or supply planning.
• Fluent/advanced English and intermediate‑advanced French.
• Strong verbal and written communication skills.
• Ability to work in a results‑oriented environment and meet KPI targets.

Required skills

• Proficiency in Microsoft Excel.
• Experience with Power BI.

What we offer

• Continuous learning and development programs.
• Internal digital platforms for self‑learning.
• Leadership and specialized role‑based training.
• Recognition programs for performance and seniority.